I am going to start off by saying this is all my fault. A while ago I accidentally added an address book entry to my Amazon account with my home address and my old work zip code… oops. So when I ordered the Macbook and Knocked Up I accidentally used this address… doh, my bad. By the time I realized what I had done Knock Up was already at the correct service center. Since I wasn’t expecting it for another day I blew it off.
Then I realized that I ordered the Macbook in the same order. Well crap the Macbook was coming overnight, but now it would take an extra day. Was it the end of the world? No. but is it something that should logically be correctable? In my opinion yes. So I called UPS and they gave me the standard line that the shipper would have to call to correct the address. Ok fair enough. So I called Amazon and got a guy on the phone that I can only guess was at a service center in India. Anyway from what I could understand of the conversation he was feeding me the company line on how it was too late… blah… blah…
I called UPS back… I am not sure where I thought this would get me, but it got me no where. So I called Amazon back. This time I got a nice lady that was, for lack of a better term, a native english speaker. She offered to three-way call UPS and get it all straightened out. Which ended up getting the zipcode corrected, but it was still going to take till Friday because it would take an extra day to correct the zip code… Huh? So in the end it did me no good, but I was glad to have gotten some customer service from Amazon.
It still seemed ridiculous that it was going to be a day late just because the zip code was wrong. I mean we are just talking one service center difference. They just needed to do a package intercept thing like on their commercials. What can brown do for you? Well I can tell you what they were doing for me…. not shit!!
So as a last ditch effort I called someone I know who works for UPS… mainly just to bitch to someone on the inside about how crappy I thought their handling of the situation was. I gave them all the info and they called me back 5 minutes later to inform me my computer would be delivered the next day by 3 pm. Thank you!!!
I guess it’s like they say “It’s not what you know, it’s who you know”. I’m not going to hold my breath over this shipment getting delivered next day there is always room for things to happen, but it looks like it’s moving on schedule. It’s just a matter of where it’s going to. 
Besides like I said it was my fault….
– Jeremy
Switching to a Mac: Day 0.5…
Friday, September 28th, 2007Ok I am calling this entry Day 0.5 since I have only had the computer a since 4pm and I only turned it on maybe an hour and a half ago, but so far so good. I definitely need to get a bluetooth mouse, but for now the Logitech Nano will do. With the mouse plugged in it’s very intuitive for someone coming from the windows environment.
So far I have gotten all the software updated along with the firmware. I also installed Firefox, which is my favorite browser. I have tweeked a few things like I made the dock smaller and I set it to hide. So I gain a bit more screen real estate.
I am tired so I am going to pack it in before I start to get frustrated, which is not a good thing when you’ve just dropped a lot of cash on a new computer.
– Jeremy
Posted in Apple, Comments on Technology, Letters from NY, Switching to Mac | 1 Comment »